Terms of Service, Privacy Policy & Refund Policy

Welcome to LOGO HELPERS (“Company,” “we,” “our,” or “us”). By accessing or using our website, digital platforms, or related design services (“Services”), you (“User” or “Customer”) agree to the terms outlined in this Agreement. Please read them carefully.

Terms of Service

Use of Services

Our Services include professional logo design, branding materials, and related creative deliverables.

You agree not to copy, modify, distribute, reproduce, or resell any part of our designs, source files, or digital products without our explicit written permission.

By purchasing or using our Services, you authorize LOGO HELPERS to process payment for the agreed-upon amount. Charges will appear under our company’s billing name.

Customer Responsibilities

• You must provide accurate details (name, email, phone number, billing info) during the order process.

• You are responsible for supplying clear project requirements. Delays caused by incomplete information may affect delivery timelines.

• Communication will primarily occur via email or our support system to ensure proper records.

Delivery of Services

• Once requirements are finalized, our team will begin work and provide updates on status (e.g., In Progress, Completed, or On Hold).

• Revisions must align with the original agreed instructions. Any requests outside the scope may require additional charges.

Privacy Policy

At LOGO HELPERS, your privacy matters to us. We are committed to protecting your personal information.

Information We Collect

• Contact Information: Name, email, phone number, billing details.

• Payment Information: Credit/debit card details, billing address.

• Technical Information: Device info, IP address, usage data.

How We Use Your Information

• To deliver and customize your design project.

• To provide support, updates, and revisions.

• To send invoices, receipts, and service-related notices.

• To improve user experience and enhance our offerings.

We do not sell or share your personal information with third parties except as required by law or for essential services (e.g., payment processing).

We may update this Privacy Policy from time to time. Continued use of our Services after updates implies acceptance.

Cancellation & Refund Policy

Since LOGO HELPERS delivers custom digital products, refunds are limited. Please review carefully:

Eligibility for Refunds

• Before Work Begins: Full refund available if you cancel within 2 hours of placing an order (provided no work has started).

• Delayed Delivery: If we are unable to deliver your project within the agreed timeline (for reasons on our side), you may request a partial or full refund.

• Service Not as Described: If the final design significantly differs from the agreed specifications, you may request a review and possible refund.

Non-Refundable Cases

• If the project has been delivered as per the agreed scope.

• If delays are caused by missing or incomplete client requirements.

• Refund requests made more than 30 days after project delivery.

Refund Process

To request a refund, please email logohelpers6@gmail.com with your name, order ID, and reason for the request.

• Our team will review within 3 business days.

• If escalated, a final decision will be provided within 7 business days.